Shipping Policy
Last Updated: [Insert Date]
Thank you for shopping at BoxiPods.com! We are committed to providing you with a seamless shopping experience, and that includes ensuring your orders are delivered to you in a timely and efficient manner. Please review our shipping policy below for more details.
1. Shipping Destinations
We currently ship to the following regions:
- United States (including Alaska and Hawaii)
- Canada
- [Add other countries or regions if applicable]
If your country or region is not listed, please contact us at support@boxipods.com to inquire about potential shipping options.
2. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has been shipped.
3. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping:
Delivery Time: 5-7 business days
Cost: [Insert cost or “Free Shipping on orders over $50”] - Expedited Shipping:
Delivery Time: 2-3 business days
Cost: [Insert cost] - International Shipping:
Delivery Time: 7-14 business days (depending on destination)
Cost: [Insert cost]
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, the shipping method selected, and your location. We occasionally offer free shipping promotions, which will be clearly advertised on our website.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier’s website.
6. Customs and Import Taxes
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in the order total and are determined by your local customs office. BoxiPods.com is not responsible for these additional costs.
7. Shipping Address
Please ensure that your shipping address is accurate and complete. BoxiPods.com is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to update your shipping address, please contact us immediately at support@boxipods.com.
8. Delays and Lost Packages
While we strive to deliver your order on time, unforeseen circumstances such as weather, carrier delays, or customs inspections may cause delays. If your package is lost or significantly delayed, please contact us at support@boxipods.com, and we will work with the carrier to resolve the issue.
9. Returns and Exchanges
If you need to return or exchange an item, please refer to our Return Policy for detailed instructions. Shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to an error on our part.
10. Contact Us
If you have any questions about our shipping policy, please contact us at:
- Email: support@boxipods.com
- Phone: +1 206 6835547
- Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST) Saturday: 10:00 AM – 4:00 PM (EST) Sunday: Closed
Thank you for choosing BoxiPods.com! We appreciate your business and look forward to serving you.
BoxiPods.com Team
3970 W Lake Sammamish Pkwy NE, Redmond WA 98052